Frequently Asked Questions:
When do courses start and finish?
Once you enroll in a course, you will have immediate access to begin module 1. After that, the remaining modules of the course will be released to you week by week, and you will also get an email letting you know when it's available. This is my way of holding students accountable, and this also allows you time to EXECUTE, which is the most important. But you can work on each course at your own pace and when it's convenient for you. All you have to do is log in, and the course is available to you day or night!
How long do I have access to courses?
How does lifetime access sound? After enrolling, you have unlimited access to the course(s) for as long as you like - across any and all devices you own.
What kind of support comes with a course?
There are several support options that come along with the course. You will gain access to the course's private support group which is a private Facebook group community. This is where you can ask any questions you have, and either myself or someone in the group will be able to help you. Other support options are private 1:1 sessions with me. There is a consulting fee and you can use this option as needed.
Are there any refunds for courses purchased?
Due to the digital nature of courses, there are no refunds and all sales are final, unless you find that the course did not produce the advertised results. In this case, you can request a refund within the first 30 days of purchase. However, refunds are taken very seriously, and are only issued if the course did not product RESULTS. You must prove that the course didn’t produce results, by showing documentation of your work of execution. If you can prove that the strategy taught in the course did not work, then we are happy to refund you. Refund Requests must meet the following:
✔ Must be a written request within 30 days of purchase.
✔ Documentation of Execution of work.
✔ Documentation to show that the strategy taught did not work.
Examples of documentation are (but not limited to): Completed pdfs of the course, pictures, documentation of what you did and the results that you received, etc…
Keep in mind the expense of a course can be used as a tax write off. Just be sure to keep the email as proof of purchase for your documentation.
Refunds requests can be sent to firstname.lastname@example.org
What if I enroll in one course, and decide I want to un-enroll and re-enroll in another course. Do you offer account credits or exchanges?
Unfortunately, our system does now allow for such transactions.
I need to update my credit card information, how do I do this?
For your protection and for security reasons, Childcare Success Tools does not have any controls over students credit card information. We can not see any credit card numbers, type or any information about credit cards. If you need to make a credit card change or update, you can easily do that, by logging into your account, hovering your mouse over your profile picture, and choose Add/Change Credit Card.
I need to change the date my card is charged?
For your protection and for security reasons, Childcare Success Tools does not have any controls over students credit card information. We can not see any credit card numbers, type or any information about credit cards. We also can not change billing dates or any information regarding billing.
All billing is serviced automatically through our system. Whatever date you started the subscription, is the date that you will be billed monthly. If for some reason, the system tries to charge your card and fails, it will try again on the 3rd, 8th, and the 15th time after the first attempt. If the final attempt fails, the system will automatically remove you from the program, and you will receive a nonpayment cancellation email.
I need to cancel my subscription to a course. Where do I go to do this?
Again, for your protection and for security reasons, Childcare Success Tools does not have any controls over students credit card information. We can not see any credit card numbers, type or any information about credit cards, and we can not go in and cancel any subscription accoutn for you. If you need to cancel your subscription to a course, you can easily do that, by logging into your account, hovering your mouse over your profile picture, and choose manage subscriptions. From here, you will be able to cancel and stop any more future payments from ocurring to your credit card.
I have lost access to my training, how do I get back in?
If you have lost access, this most likely means that you have missed a payment. When a payment is unsuccessful, the system will try on the 3rd, 5th, and the 15th time after it was unsuccessful to charge your card, and after these attempts, the system will automatically lock you out of the course/program and you will lose access. To regain access, you will have to re-enroll back into the course. If you have updated your card information after the system has deactivated your account, you will still have to go back and re-enroll to regain access. Updating your card, will not automatically re-enroll back into the course. It just simply updates that information for future charges.
Unfortunately if there has been any pricing changes, you will be subject to the updated pricing, and there are also no refunds.
Will I receive any state approved training hours or certificates for the course?
No. Courses are not accredited or certified under any state. The best way to understand this, is the equivalent as you getting a coach to help you in a business management area of your childcare business. In this case, Ashley Binns acts as your coach, but we are doing this online. However, any purchases made are considered an expense to your buiness and can be used at a tax write off. Be sure to keep all email records and recipts on your purchases to show to your accountant during tax season.
I am not in the United States? Will courses work for me in my country?
Absolutely! All the things needed to run a daycare business are universal. The only thing that may be different is how your country’s licensing requirements are. But CST has enrolled Owners from all over the world, that get results from the courses. If for some reason, you are needing extra support with this, feel free to use the support options located in the course curriculum to contact support, for additional assistance.