Billing Policies for Done for You Services and Private Coaching Programs:
I want you to be familiar with policies/procedures so that things can run smoothly between us. Please read these very carefully so that there are no misunderstandings later on.
The procedures, practices, policies and benefits described here may be modified or discontinued from time to time. We will try to inform you of any changes as they occur.
Should you have any questions, please email email@example.com.
Usage of our services constitutes customer’s acceptance of Childcare Success Tools billing policy. Following is the billing policy with which all customers must comply:
We accept Credit Card and Paypal only.
Customers are responsible for keeping all credit/debit card details and contact information current. Please email firstname.lastname@example.org inform us of any changes.
All contracted fees are automatically charged to the credit/debit card on file.
Payment receipts are available to customers upon request.
Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date. If the credit/debit card is declined, we will continue to attempt to charge the card on file a minimum of 2 times and a maximum of 4 times.
Delinquent Accounts: All accounts 30 days past due may be disabled or de-activated until balances are paid in full.
These fees are only assessed for Done for You services or One-one-One Coaching Programs.
Late Fee: Invoices which remain unpaid after 30-days may be assessed a late fee of $50.00 per month.
Chargebacks: If a customer initiates a chargeback, we may assess a $50.00 processing fee for each individual chargeback.
Collections Fee: In the event an account is submitted to a third-party collections service, the client will be responsible for the full amount of the collections fees, in addition to any other fees previously assessed on the account.
Online Courses can be offered as one-time payments, or as subscription based. This is noted on the enrollment page once the "Enroll now" button is clicked and is also noted on the checkout page. We do not have any access to customer's credit card information and a client is ONLY CHARGED according to the course payment options because client enterers in their own billing information into our system. It is client's responsibility to understand if they are enrolling in a subscription based course or single purchased course, again in which this information is noted on the enrollment sales page and during checkout.
Done for You Services:
Before services begin a Non-Refundable minimum retainer fee amount of 25% is due BEFORE project begins, and client must choose a payment plan, along with the Signed Service Agreement that discloses details on the services being rendered. When choosing a payment plan, payments must be placed on automatic billing using our automatic billing system. Client can request to have the automatic payments stopped if at anytime they choose to pay the remaining balance due. Remaining balance is due before we are able to release the project over to you.
Before the Coaching Start Date a Participation Agreement must be signed and received back in our office. This agreement discloses detailed information on what your coaching spot includes, what we will do together and other information you will need to be aware of.
Cancellation of an account does not dismiss outstanding invoices or the contracted commitments. At the time of cancellation, any outstanding balance must be settled. All canceled accounts with an outstanding balance may be automatically turned over to a third-party collection service.
As a current or prior customer, each customer agrees to provide 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. We must be the first option in billing disputes. Should Childcare Success Tools receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before we have been given a chance to resolve the issue, we have the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, Childcare Success Tools retains the right to collect on any rendered services or fees that are due. Childcare Success Tools will submit any disputed amounts to a collection agency. Once a chargeback has been received, we will immediately suspend the account until the matter is resolved.
Our policy at Childcare Success Tools is that all sales are final. There are no refunds and you are responsible for the full amount of the order, whether you pay in full or choose a payment plan. We understand there are extenuating circumstances that may prevent you from adhering to your original agreement. As such, in special circumstances as approved by Childcare Success Tools in writing, you may be approved to roll your payments over to secure a spot in another course, service or coaching program within 12 months. These requests must be made within 30 days of submitting payment. By placing your order with us, you are indicating your agreement to these terms. This Policy only relates to coaching programs and services and does not include online courses. Please refer to our FAQ's page for our procedures for refunds related to online courses.